Sales and Customer Service in China

Working on-site in the Shanghai office, our experienced and well-trained Chinese team provides exceptional sales support and quality customer service for online shoppers in China.

Research has shown that the great majority of eCommerce sales are directly attributed to multi-channel customer support in China. Tmall requires a China-based service provider to manage all facets of customer service, since Customer Satisfaction is the #1 priority at Tmall.

To satisfy this need for our clients, we have adopted a “360 customer-centric” approach which is available 12x7 and is very focused on:

  • Pre-sales Product and Brand Education
  • LiveChat during Online Transaction
  • Post-sale Product Awareness and Customer Loyalty
  • Return Process and Disputes
  • Exchange, Backorder and Price Adjustment
  • Storefront Rating and Customer Retention

Working on-site in our Shanghai office, our experienced and well-trained Chinese team provides exceptional local sales support and quality customer satisfaction services. VoyageOne also facilitates all product returns, eliminating the hassle of processing international returns.

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